CName and TXT records not being saved in Weebly domain name management console

[shverdun]

Hello!

We are setting up a Google workspace account for non-profits and we have trouble validating our domain name with TXT or CNAME record, using the token provided by the Google workspace domain validation tool, which is now the only validation method nowadays. Basically, when adding a TXT dns record, following instructions from https://admin.google.com/u/1/ac/signup/setup/v2/verify/txt, it does not appear to be saving in the Weebly administration console. Our website and domain are with Weebly and the website URL is https://www.shverdun.org

Explanations regarding this process for new Google Workspace account administrators are provided here : https://support.google.com/a/answer/60216?hl=en

No errors are thrown, and the Google validation tool fails after scrubbing for 5 minutes. I have tried coming back after 15 minutes to the Google Workspace validation tool before hitting the verify button, to no avail.

CName and txt records added the previous day are not showing up in the console either. When adding the txt record from this interface (https://www.weebly.com/home/domains), I receive a could not save the new record message.

Is there anything else I should know?

I have searched and read various support threads here, and a lot of users are reporting the same issue. https://www.sellercommunity.com/t5/forums/searchpage/tab/message?q=weebly%20txt%20record

Thank you and have a great day!

Martin

[MJD]

Hi @shverdun!

This is not ideal! I have just checked your DNS and you're right, it's not updating. 

https://dnschecker.org/all-dns-records-of-domain.php?query=www.shverdun.org&rtype=ALL&dns=google

@isabelle would you know an appropriate member of the team who may know more about what's happening here? 

[isabelle]

@Ellie_ @Kassi_ or @_Violet ?

[Laurie_]

Hi @shverdun,

I'm just chiming in here from Square after taking a quick look at your domain! 👋

After searching for your domain on who.is, we can see that your domain is currently mid-transfer, which would explain why you've been unsuccessful in adding any records to your domain. You'll need to wait for this transfer process to complete. Once it's done, you'll be able to add and change the records with your new registrar.

Should you run into any further issues following the domain transfer, please don't hesitate to reach back out to us here.